Anaheim Marriott Suites

I am sorry to the front desk that I have to give the service a 1 star because the housekeeping really brought the score down. We checked into our room and the room looked clean however we started to notice that was only on the surface. The mini fridge had beer left in it from the previous people that were there and they did not restock the coffee in the room. The tub looked like it had not been properly deep cleaned. I feel bad for the front desk because they were very helpful and pleasant on check in.

Feb 28, 2025

This location is very convenient if visiting Disneyland. We decided to try this hotel out and after the first night there, we found bed bugs in the bed lining/sheets and immediately reported it to the front desk. We had a long day/evening at Disneyland and before midnight we were carrying our kids out to our car with our luggage’s because there was no way we were going to sleep there. The front desk assured us we would be reimbursed since they were able to see the pictures of the bed bugs from the room. To this day we were not reimbursed. I would not recommend this hotel at all! We ended up going to the Aloft hotel nearby and that was great!

Jan 21, 2025

We took the public bus. It’s $2. Drops you off in front. Everyone takes the shuttle for more money and no one talks about the bus across the street from the hotel in front of target. I thought the rooms were nice until we get back to our room at 1 am from the park and it’s all SAND inside the sheets. We had just showered and couldn’t even be bothered to go deal with it downstairs because we were getting up early again the next day.

Jan 26, 2025

We booked a three-night stay at Anaheim Marriott Suites for our Disney trip, and I honestly cannot put into words how disappointing our experience was. From start to finish, this hotel was a nightmare, and it's safe to say we will never stay here again. It started on the first night, with plumbing issues in our room. Maintenance was called, but things only got worse from there. On the second day, we left for Disney at 7 a.m. and returned at 10 p.m., only to find that all of our personal belongings had been stolen. After a key audit was done, the night manager confirmed that the entry came from within the hotel itself — specifically, an employee used a key to access our room. To make matters worse, the hotel manager, Carlos Serna, “processed” a claim for the stolen items, totaling about $1,500, but no real resolution was provided. We weren’t refunded for our three-night stay, and we were essentially forced to remain at the property when we requested to move to a different Marriott location. This experience was by far the worst I’ve had at a hotel, and it’s clear that the hotel is poorly managed. The fact that an internal breach like this could happen under their watch is appalling. I would give this place a 0/10 and strongly advise others to stay far, far away from this hotel. Do not recommend at all. 5 months with no response, update or resolution.

Jan 27, 2025

Had a really bad experience with the front desk. Rooms are dated and had stains, elevator floors were wet. Hallways had a weird smell. It’s affordable but seems like upkeep isn’t done at this hotel.

Mar 01, 2025