Seaside Laguna Inn & Suites

Deceptive photos on the website. The rooms are decorated with garage sale finds and the handle on the tub was broken so we had to go without showers. The front desk couldn't do anything about it but it obviously had been broken for a while. The rooms sit over a row of dumpsters and the ocean view is due to a construction site. The breakfast tray is an overripe banana, warm yogurt, and a cheap packaged pastry.

Oct 07, 2024

We stayed in 204 for 2 nights for my boyfriend’s birthday. I would have been able to overlook everything but they lied to us and now they are ignoring our emails to make it right. We bought our stay on the 18th, which was also our first night there, we paid an extra 178 to have an ocean view balcony. Total stay was 500. The website said the neighbor is undergoing changes but there is no active construction, I was ok with that. The next morning we wake up to construction sounds and they changed their website to active construction. I emailed them to share my concerns because now we can’t enjoy the balcony all day until about 4p.. we wanted to hangout, have breakfast and coffee, lunch and enjoy the view. I asked for some type of discount because the website said no active construction the day prior. They respond by sending us a screenshot of the current website warning, ignoring the fact that it said something completely different the previous day. I respond pointing that out and they don’t respond, probably because they didn’t expect me to have read the website yesterday and don’t want to own up. I’ve sent 3 follow up emails and still nothing. Horrible customer service. I had the front desk help me print something too and asked about the construction and got aired out. They don’t want to talk about it. I’m not staying here again and recommend staying somewhere else. We had a pocket of peace during sunsets but we kept waking up at night from the highway and then early morning from construction. Sadly we were disturbed but we tried to make the most of our vacation.

Nov 23, 2024

The staff was very warm and friendly, making for a pleasant stay. The location is convenient for easy beach access, and the free parking is a great bonus. While the room was decent, it could have been cleaner, and the bathroom was a bit disappointing.

Aug 12, 2024

BOOK A DIFFERENT HOTEL!!! If Laguna beach had a motel 6, this would be it. They need to take a bulldozer and knock this old thing down. My husband and I booked a “king temperpedic” bed only to find out all these rooms are QUEEN beds and there is no temperpedic to be found at this hotel. The customer service agent looks to barely be 18 years old and he offered me a “nicer” room (still a queen bed) for a $150 up charge. The true hotel manager would not come from behind her office door because she did not want to face me and the truth. To even imagine paying $400 for one of these rooms is a tragedy. The toilet paper is from the dollar store, the bed had hair, visible dirt and sand in them and me and my 6 foot husband had no room to sleep in the QUEEN bed. The overall premises is immensely old, motel vibes and the bathroom shower is nearly from the 80s and also DIRTY!!! It makes it worse that they LIE on the receipt and say you were issued a king bed. DO NOT BOOK this hotel you are not getting anything worth your money and it’s disgusting!!!

Sep 09, 2024

FYI. STREET NOISE from PCH!!!! Red flag when ear plugs are provided on your nightstand and other Google reviews. Our 1st room had a shower smaller than a toilet stall.and the shower door wasn't attached properly. Our 2nd room was also on the ground floor facing PCH, Pacific Coast Highway. The shower handle wasn't working properly and hot water wasn't hot. Shower door leaked water on the ground making it a hazard. Curtain in the bathroom next to the wall heater didn't seem up to code. Light switches in both rooms were at opposite ends of the room. Front doors for both rooms didn't seem secure especially being on PCH. The In needs remodeling and maintenance. Don't stay here. You will regret.

Nov 21, 2024