SpringHill Suites Irvine John Wayne Airport/Orange County

Just stayed here for a week for a work trip. My job booked the hotel and I was a bit nervous after reading the reviews. There was no reason to be. My stay was absolutely amazing. Every single person who worked at the front desk was so friendly and helpful. They were always ready to welcome you back at the end of the day. The lady who ran the breakfast was always smiling and asking what she could do to assist. The room was updated and kept extremely clean. There wasn’t anything within walking distance but there were plenty of restaurants and stores within a 10-15 minute drive.

Mar 07, 2025

We loved our stay! They are working on a little remodel, but there was never a noise issue. Staff was so friendly and accommodating! We had our flight canceled, booked room last minute, and had to fly out late the next day. Staff let us check out in the afternoon closer to our flight for no extra charge. Breakfast was better than a typical continental. We would absolutely stay again!

Jan 21, 2025

We really enjoyed our short time there. Juanita and the front desk were amazing and our shuttle driver from Ecuador was wonderful, going the extra mile for us. Then the next morning Priscilla and Jocelyne? Were so helpful and kind. Our room was big and spacious and had everything we needed, except usb plug ins, but it’s ok.

Mar 01, 2025

The hotel was under construction, but I was properly informed prior to booking, so my score had no bearing on this. Just wanted to share for anyone booking soon, if this bothers you. The location in terms of amenities, shops and food near by was great. The hotel is next to John Wayne airport, so you can hear airplanes, but they did stop around 9-10pm so it wasn't a bother when trying to sleep. Here are the reasons for the lower stars. This hotel was not nearly the worst I've ever stayed at, hence why it's not a 1 star. But, we arrived and got settled into our room. We got a room with a trundle bed for our toddlers. We opened the trundle and there was no sheet on the mattress and had a sizeable blood stain. About 3inches by 8inches in size. The blood appeared fresh and appeared to have zero attempt to clean it. The cleaning staff clearly did not review all aspects of the room while cleaning. We called the front desk and asked for them to swap the mattress out. As we were already settled in and unpacked, I would prefer they just corrected that issue. However they did say we needed to switch rooms and I needed to come down to get the new key. After thinking about, I did think switching rooms would have been better due to the lack of cleaning in the first room. But I was a little perturbed that I needed to come down to get the new key. There were 2 people at the front desk, so just a hair of good customer service to make up for the inconvenience of switching rooms would be to come up to the old room, apologize, give us the new key, and see if we needed help moving. So we get to the new room. There was still some trash in the bin, which again, shows that the cleaning crew was not thorough. So I pulled apart all of the sheets to make sure there wasn't any other visible issues. Luckily I did not see any, other than the new trundle still not having a sheet. There was one in the closet, but I find it weird that this location requires the customer to look for, and put on the sheets. I've stayed at multiple springhills with trundle beds and this was a first. I would like to hope that the remodel will fix some weird things about the room. For example, the toilet and shower were in separate rooms and had barn yard style sliding doors that did not lock. The one with the toilet would also creep open seemingly at random. We have toddlers, so it was a nightmare trying to keep them out of both of the bathroom areas while we used the restroom or showered. The front desk team members weren't horrible by any means, other than not going all little above and beyond after finding blood in the room. They were just meh and not comparable to other locations. The breakfast was lack luster with less options than most and so we did not eat there. Finally, this also did not impact the score, but wanted to share. On the 2nd day of our stay, they left a note saying their gym and laundry would not be available. We weren't planning on using either anyways, so it did not impact the score. But I did feel bad for anyone that was anticipating using those services and they were unable to without given much notice.

Jan 29, 2025

This may ordinarily be an ok place to stay but is currently a nightmare hotel. It’s undergoing a renovation so half of the hotel is completely closed off. Dust is everywhere. You have to walk outside to get to the one working elevator or to the lobby depending on whether you’re coming or going. You can’t get to an ice machine if you want one. When we asked to use a workout room, they suggested that we visit a neighboring property. They cleaned our room but left one washcloth and no hand towels. Just save yourself the trouble and check into a nearby hotel. This place may be done by April of 2025 if you’re lucky!

Dec 28, 2024