Balboa Bay Resort

We stayed at Balboa Bay Resort for eight days, including the Christmas Boat Parade, which was amazing! The hotel was beautifully decorated for the holidays, with festive lights and gingerbread houses creating a magical atmosphere. Our spacious room had stunning corner water views and a fantastic shower with great pressure and hot water. While the stay was enjoyable overall, there were some issues. Initially, I was entitled to three boat parade tickets, but the hotel changed the policy, saying only names on the reservation could use them. I had to add my wife’s friend to the reservation to resolve this. Additionally, drink tickets were reduced from two to one, and the second drink spot on the wristband was removed. These small changes felt profit-driven, especially given our eight-night stay. Housekeeping was also a challenge at first, with the room not being cleaned for four days despite the resort fee. Thankfully, the issue was resolved, and the staff refunded those days' fees. Everyone was super friendly and eager to provide a great experience, but the back-and-forth over minor issues detracted from the luxury feel. That said, the waterfront location, breathtaking views, and overall resort ambiance were truly spectacular. The staff went out of their way to make the holiday season feel special, and the attention to detail in the decorations added an extra layer of charm. It’s clear the resort strives for excellence, and with a few tweaks, it delivers a fantastic and memorable luxury experience.

Dec 29, 2024

I wanted to extend my gratitude for a truly wonderful stay this past weekend. From the moment we arrived, everything exceeded expectations, but I’d especially like to highlight Ted from the concierge team. Ted went above and beyond to make our experience exceptional—his attention to detail, recommendations, and warm demeanor made all the difference. It’s clear that the level of service at this resort is exceptional, and Ted is a shining example of that standard. Thank you for a memorable stay, and we look forward to visiting again soon! Warm regards!

Dec 17, 2024

Dear Millan, My family and I had an absolutely wonderful time during our stay at Balboa Bay Resort. The property itself is stunning, and the holiday decorations added such a special touch. The location was ideal, and we were thoroughly impressed with our spacious room. The bottle of wine, chocolates, and the thoughtful handwritten card were truly appreciated! The valet attendants were exceptional, and we really enjoyed utilizing the complimentary shuttle service. It felt like having a private Uber Black experience every time. Additionally, the reception and housekeeping staff were all incredibly friendly and attentive—such a pleasure to interact with. Thank you again for making our stay so memorable!

Jan 04, 2025

This is a return Holiday stay for us, which was again, perfect in all ways. From the moment you walk into the BBR, you are met with the most friendly and helpful team of employees. The restaurant faces the harbor with spectacular views, food and service is great. The location could not be better, and is close to everything in Newport Beach. Guest rooms are perfection, very clean, well-appointed and stocked with "Lather" products and toiletries, which is a pleasant surprise, as they are high quality products. We had several special requests (we had family and grandchildren joining us) which the staff fulfilled, going above and beyond to make our stay magic! Ted and Nicole, the concierge team are simply the best, they are superstars and will ensure your stay is the best. I cannot rate Balboa Bay Resort high enough, they are heads above the rest!

Dec 27, 2024

3 stars is the most generous I could offer, and that’s all due to the loveliness of the staff—from the bell men, valet staff, and front desk attendants at the spa, they all went above and beyond to make sure I was comfortable. The spa experience was excellent and the facial was one of the best I’ve ever had! Sadly that’s where the positives end. The rooms themselves are dated with issues that shouldn’t be present given the price point. The first room I booked was supposed to be a higher end king suite with a courtyard view. The AC unit made loud banging sounds when it turned on/off, startling both me and my dog, and by 2am I was asking for another room as I hadn’t slept a wink. The downgraded king room they offered had a quieter running AC, but was facing the street and across from several rooms in which screaming toddlers were booked. Beds are not comfortable and pillows deflate as soon as you lay on them. Lastly the new room was not fully cleaned/ready upon arrival as my dog ate something on the carpet and has been sick all day. It’s a good thing we decided to check out a day early and just come home to be comfortable. Never paid so much to be sleep deprived, uncomfortable and have my dog get ill. Service was wonderful but this property needs some serious work to be considered a luxury resort. Cannot recommend.

Sep 02, 2024