Residence Inn Irvine John Wayne Airport/Orange County

Leaves a lot to be desired. Arrived after a cross country flight to check in and tell me they couldn't honor my reservation as they oversold the hotel. They then said I needed to move to a Fairfield Inn, 20 minutes away, for one night only, then move back the following day. This was a major inconvenience as I had a tight schedule and needed to pack up the next morning. I reached out to the Operations Manager twice after this incident and didn't even get the courtesy of a reply from her. Once back at the Residence Inn the next day, the rooms are very worn. They are starting a renovation and by the looks of things the hotel needs it. The room looked like it needed a good deep cleaning. Lots of black hairs in the bathroom. There are definitely better options in the area with better amenities and customer service.

Nov 18, 2024

I stayed 2 months ago and it wasn’t the best experience. Location location location. Irvine central that you get to John Wayne, the District, The Diamond, UCI, Newport Beach, gas stations, groceries, restaurants of all sorts of cuisines. Corona Del Mar, I-405 and I-5 within more or less 10 mins. The service was minimal but responsive enough. The quality of maintenance was poor. I stayed 5 nights and I had engineer for the first 2 days/ nights. The first night I asked him to leave at 11pm. The next day he started late and still in my room at 9pm when he said the aircon will be fixed between 1400-1600. It was very annoying. My AC was never properly fixed but at that point I had daily meeting for the next 3 days so I went ahead with noisy AC till checkout. Fortunately the rest of my Marriot stays in other properties were better. The room configuration was perfect, comfortable, and very livable. The pantry/ kitchen was a really nice feature but what I loved the most is the large working desk facing the window. Most hotels have their desk facing the wall. Amenities were sufficient but if you need anything more than basic cvs and Ralph are within walking distance.

Nov 10, 2024

This hotel is inconsiderate at best and likes to wake up its neighbors at 6AM with vendor noise. They have 0 respect for its community or neighbors. I can only imagine how they treat their guest!

Dec 15, 2024

The room is deplorable. I got it through Expedia. Is that the reason why residence inn wants to have a crappy rating? The mattress is lumpy and uncomfortable. We’re on the second floor next to a bunch of air conditioning units on the outside roof(what a view). The room a/c is so loud, it wakes you up out of a deep sleep. If you open the windows for fresh air, you hear the roof a/c units.

Sep 05, 2024

My stay at this property was an absolute disappointment, mainly due to the behavior of Charles. When I asked about a fee, he responded with hostility, raised his voice, and spoke down to me in a condescending manner. To make matters worse, I was informed that no manager is currently overseeing the property, which seems to give the staff free rein to act however they please. This lack of supervision has clearly led to poor customer service and an unprofessional environment. I would strongly advise against staying here.

Oct 21, 2024